Frequently asked questions
Ordering, delivery, trade accounts and parts sourcing. Can't find your answer? Call or email our sales team.
Can I order a single unit?
Yes. We supply individual units as well as bulk volumes, and the same quote form covers both. Tell us the model or part number and the quantity you need, and we'll get back to you as soon as possible.
How do I pay?
Pay by bank transfer or card.
Do I need to log in to order?
No. There's no account portal. You order through our sales team by email or phone.
How quickly will my order arrive?
Order in-stock items by 5pm and they'll arrive the next working day in the UK. We ship daily with DPD and FedEx. For bulk quantities or parts we need to source, we'll confirm the lead time when we quote.
Do you deliver outside the UK?
Yes. We supply businesses across the UK and Europe, and we ship boxes and pallets worldwide. Delivery is quoted by order size. Include your delivery country with your enquiry and we'll add it to the quote.
Is your stock genuine?
Yes. We're a Dell Authorised Partner, and new Dell stock comes directly from Dell or through authorised distributors. New units are factory sealed and carry a 3 year warranty. Refurbished docks and JBL audio are graded and carry a 1 year warranty, and server warranty is confirmed with your quote.
How do I open a trade account?
Fill in the trade account form with your company details and the brands you buy. Our sales team will then be in touch to talk through bulk discounts for regular orders. There's no login to set up.
Who can open a trade account?
Any business that buys from us regularly. That includes IT resellers and distributors, corporate IT teams and repair companies. Tell us about your business in the form and our sales team will be in touch.
Is there a minimum order?
No. Trade pricing depends on the volumes you buy, and our sales team will talk it through with you.
What details should I send?
The part number is best. If you don't have it, send the laptop or server model and its service tag, or a photo of the label.
Can you find parts for older models?
Often, yes. We'll check new stock first and tell you if a refurbished part is the better option.
Do you source brands other than Dell?
Yes. We work closely with authorised distributors who supply a wide range of IT brands.
How do I get a quote for my organisation?
Send us your requirements through the quote form or call our sales team. We'll get back to you as soon as possible.
Do you supply through frameworks?
Talk to our sales team about how your organisation buys.
Can you take away our old IT equipment?
LA Recycling, part of our group, handles IT asset disposal, recycling and secure data destruction. Visit LA Recycling to arrange it.
Tell us what you need
Send a model, a part number or a full list, in any quantity. We'll get back to you as soon as possible.
Getting rid of old IT equipment? LA Recycling, part of our group, handles IT asset disposal.Visit LA Recycling
Or call01462 456810, Mon to Thu 9am to 5pm, Fri 9am to 4:30pm.